At Sofia Sheets, we strive to ensure you receive high-quality office supplies. If you are not satisfied due to a defective or incorrect product, our return and refund policy applies as follows:
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Only defective, damaged, or incorrect items are eligible for return.
- Items must be unused, in their original packaging, and in the same condition as received.
2. Initiating a Return
- To request a return, please email [email protected] with your order details, including order number and reason for return.
- Our team will guide you through the return process.
3. Refund Process
- Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
- Refunds will be made in the same form as the original payment method. Note: as we only offer Cash on Delivery, refunds will be issued via cash or bank transfer as agreed.
4. Shipping Costs
- The customer is responsible for return shipping costs unless the item was defective or incorrect.
5. Non-Returnable Items
- Items that are damaged due to misuse, negligence, or not in their original packaging are not eligible for return.
6. Contact Information
For any questions regarding returns or refunds, please contact us at:
Email: [email protected]